Overview

Recently Updated: This article has been updated to clarify that related RO retrieval occurs both during case export and case closure (manual or auto-close), even if related ROs remain open in the DMS.

Some Dealer Management Systems (DMSs) support related repair orders (ROs), allowing new ROs to be created from an existing one. This is especially useful when repair work needs to be split across different invoices—for example, separating warranty items from customer-pay items.

This article describes how related ROs function specifically in Karmak Fusion.

Alternate Billing and RO Visibility

Certain DMS providers offer the option to assign an alternate billing account, enabling specific repair line items to be billed separately. While this can simplify financial tracking, it may also reduce the visibility of related ROs within the original RO’s view in the DMS.

Related RO Number(s)

When the Related RO feature is enabled:

• A request to the DMS to retrieve any related RO numbers is triggered during the case export process and again when the case is closed (including auto-close).

• Related ROs do not need to be closed in the DMS to be retrieved. For example, warranty-related ROs often remain open in Karmak but will still be returned.

• Any related ROs returned will appear wherever the original RO number is displayed, improving visibility and traceability.

This ensures that all work connected to a single repair event is easily accessible, even if it spans multiple ROs.

Where Related RO Numbers Appear

• Editing Case details page, under the Additional Info section

• Edit Asset details page, under the Cases section, there will be a new row

• All, My, and Watching Cases tables will have an optional column

• SEARCH results tables

• Field Managers viewing Case Details page, under the Case Information section

Editing Case details page, under the Additional Info section
Edit Asset details page, under the "Cases" section, there will be a new row
All, My, and Watching Cases tables will have an optional column
SEARCH results tables
Field Managers Viewing Case details page, under the "Case Information" section

Administration

Currently, this integration applies to Karmak. Related RO Number(s) are called Alternate RO Numbers in Karmak.

Contact Karmak for additional information on this feature, as it must be enabled in Karmak before the integration can be enabled here.

Once Karmak has enabled this feature, we can enable the integration by contacting our support team.

Need Help?

If you have any questions or need further assistance, please contact our support team.