Karmak Parts Search

Overview

We’re excited to announce enhancements to our integration with Karmak! You can now:

• Perform parts searches using partial or semi-matching part numbers or descriptions
• Use the new Related RO feature to associate multiple RO numbers with a single case

These improvements are designed to make your workflow faster and more flexible.

NOTE: If you still need to enable these new features with Karmak, you can SIGN UP HERE! 

How to Search for Parts

1. Create a Case and Add an Operation
   Begin by creating a case and adding at least one operation.
2. Open the Edit Operation Page
   Click the operation name to open the Edit Operation page.
   
3. Locate the Parts Section
   Scroll to the bottom of the page to locate the Parts table.
   
4. Enter Search Criteria
   In the Part Number or Part Description field, enter a part name or number.
   • You can now use partial or semi-matching search terms thanks to our improved Karmak integration.
     
5. Submit the Search
   Click Submit Parts.
   • If there's an exact match, the part will be returned.
   • If no results are found, a message will appear: "No results found. Go to Search."
     
6. Use the Go to Search Option
   Click Go to Search to open the Adding Operation Part modal.
   • Your original search term will be pre-filled.
   • Click Search to run a broader search against Karmak’s database.
      
      

7. View and Add Matching Results Matching parts will be listed. Click the blue part number to add it to the operation.

   

8. Customer-Specific Pricing and Availability
   Once added, the system retrieves customer-specific pricing and availability through our integration.
   
   
   
   
   
   
   
   
   
    

Using the Related RO Feature

You can now associate multiple RO numbers with a single case using the new Related RO feature. This enhancement helps consolidate work orders and improves tracking across related services.