Overview

After creating a case and adding the desired operation(s), you can make these necessary adjustments on the Operations table or the Edit Operation page for each warranty operation or after adding all desired operations. When the case is exported to create an RO or add subsequent operations, the Price Code and Reason for Repair values will be sent to designate the repair as covered by warranty.

Editing Operation Details for Warranty Repairs

If an operation is initially exported to the RO before knowing that the repair is covered by warranty, corrections will need to be made to the operation in the case and on the Karmak RO.

After searching for and adding the desired operation, the Edit Operation page is displayed.
Under the Price Info section in the Price Code Field, enter the Alt Accounting Code (warranty customer number)   Under the VMRS Coding section, locate the Reason for Repair, select "Warranty" from this menu   At the top right, click the SAVE & NEXT button to proceed to update the next operation(s), and/or when done, scroll down and click the SAVE & RETURN TO CASE button
Reason for Repair, can also be set for multiple operaitons at once by selecting the desired operations on the Operations Table and use the bulk action above the table to select "Warranty"

Those participating in the New Operations Pilot will have a few more options for making these updates.

After creating a case and adding the desired operation(s), you can quickly and easily make these necessary adjustments from the Editing Case Details page in the New Operations table.

NOTE: Once the original RO is invoiced, a secondary or alternate RO will be created based on the warranty line.